Privacy policy

Personal information

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our website, place an order, including the provision of all mandatory details, fill out a form, subscribe to any materials that we generate and in connection with other activities, services, features or resources we make available on our website. We may ask you for your name, email address, mailing address, phone number and such other information as we consider appropriate for placing your order.

Non-personal information

We may collect non-personal information about you whenever you interact with our website. Non-personal information may include the browser name, the type of computer and technical information about your means of connection to our website.

How we use information

We collect and use your personal information for the following purposes:

  • To improve customer service.
  • Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalise User experience.
  • To understand how our Users as a group use the services and resources provided on our Site.
  • To improve our website.
  • To improve our website based on the information and feedback we receive from you.
  • To process transactions.
  • To process and provide service to your orders. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey, or other website feature.
  • To send Users information.
  • To provide you with any advertising or promotional material that you agreed to receive.
  • To send periodic emails.
  • To enforce any legal or other rights that we may have against you.

The email address you provide for order processing, will only be used to send you information and updates relating to your order. It may also be used to respond to your enquiries and/or other requests or questions. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you can contact us.

Consumer Data Policy

We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of our site.

If you ask us not to use personal information we will use all reasonable measures to comply with your request. However, we may still disclose that information if:

(a) We later notify you of the intended use or disclosure and you do not object to that use or disclosure;

(b) We believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or

(c) We are required by law to disclose that information.

We may keep the content of any email you send us if we believe we are legally required to do so or if we consider that it is prudent for us to do so.

Any personal information that we collect will be kept confidential to the best of our ability. However, we cannot guarantee the security of transmission over the Internet.

You may have access to any personal information relating to you which you have previously supplied to us using this site. You may edit or delete that information unless we are required by law to retain it in its original form.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Web browser cookies

Our website may use “cookies” to enhance your browsing experience. You do not necessarily need to enable your browser to accept cookies, although some parts of our website may not be available if you disable your web browsers not to accept cookies.

Changes to this privacy policy

We have the discretion to update this privacy policy at any time. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.